Standards of Performance
At Spring Hill Regional Hospital, our Standards of Performance are at the core of our values. They are part of our culture of service and operational excellence and apply to every interaction we have with every person we encounter at every level.
- Respect: We respect and protect the dignity of each person; convey kindness and compassion; help our customers feel valued and assist them in maintaining partnerships in their care.
- Privacy: We ensure customers' right to privacy and modesty; maintain a secure and trusting environment.
- Courtesy: We treat customers with courtesy at all times.
- Ownership: We take pride in our work environment and recognize that every customer is our responsibility at all times
- Professionalism: We maintain professional behavior and dress to build customer confidence
- Responsiveness: We put the needs of our customers first and provide service in a prompt and timely manner.